Our Process

We start by meeting with you at your project site to review your goals, take measurements, and understand the details of your space. Most appointments take about 30 minutes and include a discussion of your timeline, expectations, and any conditions that may need special attention, such as subfloor or foundation concerns.

This consultation is free and can be scheduled online or by calling one of our locations to speak with our sales team

Next, we invite you to visit one of our showrooms to explore products, compare styles, and review options that fit your project and budget. Your sales representative will work one-on-one with you to narrow selections, provide design guidance, and help you choose the best products for your space. We also offer a large sample library, so you can take samples home and view them in your own lighting before making a final decision.

Once your selections are finalized, we will prepare a detailed proposal outlining the materials, labor, project cost, and deposit required to schedule installation. Your contract documents, including our Terms and Conditions and Installation Agreement, will be sent electronically for review and signature. Deposits can be paid securely online by credit card, debit card, or e-check. After the signed documents and deposit are received, your sales representative will confirm the installation schedule with you.

Before installation begins, your sales representative will let you know what to expect and provide preparation guidelines through our Pre-Installation Checklist and Installation Agreement.

On installation day, our installers will work professionally and efficiently to complete your project with care. Some projects may take multiple days, and your representative will communicate the schedule and any important details along the way. Once installation is complete, the remaining balance is due within 2 days of final invoicing and can be paid in store or online.